Explore ideas shaped by the experience of Cordence Worldwide Member Firms working across markets, industries, and complex business challenges. Together, these perspectives reflect the depth of the diversity and expertise found across our alliance.
North Highland worked with a leading UK retailer, to provide high-quality business analysis, problem solving and process design to reform their business process unit, identify pain points and propose short and long-term solutions to drive change. Client Situation The major UK retailer was experiencing significant issues spanning the end-to-end supply chain from Buying and Merchandising […]
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From a purely sales point of view, after-sales service has its own characteristics, which, developed in the correct way, allow us to distinguish very clearly between companies that are excellent at it and those that are not. To start off, we need to know the market and our own portfolio. This shows us how we are […]
Technical services are normally labor-intensive. The key to increasing efficiency is to optimize the quality of the service and the cost structure. It is therefore essential to achieve an optimum orientation of middle management in how they supervise these teams, which are usually off-site. There is often a great deal of improvement to be made in how […]
Many current contractor operating models stimulate a perverse vicious cycle, leading to additional costs for both the contractor and the contracting company. When not correctly managed, there is a transfer of operational and management inefficiencies of the contractor, through the contract price. Contractors also lose in margin: aggressive price negotiations between the contracting company and […]
Currently, the leading managers of companies are fully aware that the sustainability of their business hinges on it being fully responsible and responsive to the needs of societies. This is as important as achieving profitability target levels. For a business to be considered responsible, it must meet several “core” conditions, such as compliance with the […]
We are in living in the golden years of service; every organization needs to transform itself to provide unique and competitive services in order to survive. Historically, the relationship between a company and its clients pivot around the company’s core product(s); however, the global business climate demands a more customer-centric view. Therefore, more emphasis is […]
The term “design thinking” has been mentioned more and more in recent years, and its function has been widely publicized and even exaggerated. In simple terms, it is a kind of creative problem-solving capability. Design thinking emphasizes a people-oriented definition of problems always based on people’s needs and experience and seeks solutions through a series […]
A group of young people came to Wangjiawan, Foping County. It took a 4-hour ride for them to arrive at the suburban location. They would have to stay a few days. Their aim was to implement design thinking. Well, what does the Wangjiawan village located in Foping Country, Hanzhong City, Shaanxi province, have to do […]
Today, a mobile phone seems an obvious technological jump. However, in 1982, it was unimaginable because the associated task – making a phone call without a cord – was outside our realm of connected understanding. While we were capable of connecting the tasks of flying and driving into a flying car, trying to imagine disconnected […]