Improving After Sales Efficiency
Technical services are normally labor-intensive. The key to increasing efficiency is to optimize the quality of the service and the cost structure. It is therefore essential to achieve an optimum orientation of middle management in how they supervise these teams, which are usually off-site. There is often a great deal of improvement to be made in how time is allocated for the daily activities of the technicians providing the service.
Related Insights
Cordence Automotive Summit
It’s a wrap! The Cordence team just concluded the Automotive Summit in Barcelona on November 12–13, hosted by RocaSalvatella. We brought together experts from Horváth, EloGroup, Oresys, RocaSalvatella, and Avalon Consulting to dive into the hottest topics shaping our industry: implementing AI, competition from China, and navigating digital transformation in the automotive sector. Together, we […]
COP30
Moments like COP30 remind us of the true power of global collaboration. With Thomas Klen from EloGroup on home ground in Brazil and PEMANDU Associates contributing through Malaysia’s pavilion, our partners are showing how a connected network can bridge regions and perspectives to advance meaningful conversations on sustainability. We’re proud to see this spirit of […]
Cordence Energy Transition Summit
Back from the Cordence Energy Transition Summit in Seoul — an inspiring and energizing experience! A big THANK YOU to our wonderful hosts in Korea, especially Youngsang Kwon and the Key To Way team, for their warm hospitality, flawless coordination, and deep engagement throughout the summit. Over two dynamic days, we explored five key deep […]