Experience and insights.

Explore ideas shaped by the experience of Cordence Worldwide Member Firms working across markets, industries, and complex business challenges. Together, these perspectives reflect the depth of the diversity and expertise found across our alliance.

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Insight

Designing a Better Customer Support Model in Telecom

Changing industry dynamics, increased competition, and a historically negative reputation for fair and efficient customer support is forcing incumbent telecommunications providers to reconsider their business, and more importantly, their customers in a new light, as noted recently in Forbes. Competition from the likes of Amazon and Netflix, who provide both world-class services and customer support, continue […]

White Paper

Brexit for Banks – Impact and Progress of Preparations

With the UK’s decision to leave the EU, the Brexit scenario is one of the most recent incidents holding the banking industry in suspense. The separation of markets and clients as well as new regulations and uncertainty of legal status raise challenges for European banks. Although Brexit is expected to impact banks in German-speaking countries […]

Insight

In Financial Services, No Two Tools Are the Same

Many financial services firms have successfully incorporated digital tools to enhance the client experience, gain efficiency, and achieve cost savings. A good example is depositing checks on a smartphone. It offers easy access for the client, minimizes human error, and reduces processing paper. However, not all financial services technology solutions are created equal, particularly as […]

Insight

Keeping Pace in Our Autonomous Future

Massive, transformative disruptors aren’t new. Three industrial revolutions— bearing steam power, mass production, and digitization—triggered widespread changes in not just how we work, but how our societies are structured. The fourth industrial revolution is charging ahead—marked by ubiquitous computing and connectivity—with increased velocity, and in its wake comes the promise of a technology that will […]

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Electric Vehicles in India – Prospects and Challenges

Driven by powerful environmental, macroeconomic and technological factors, the global transportation sector is undergoing a historical period of transition. New business models like Mobility as a Service and the increasing economic viability of technologies like Electric Vehicles (EVs) will soon reshape how we travel. According to research by the International Energy Agency (IEA), the global […]

White Paper

Excellence Requires Excellent Management

Many universities are currently suffering from inadequate governance structures and management processes, and are therefore unable to realize their full potential, neither nationally nor internationally. The same conclusion was drawn by an international panel of experts evaluating the Excellence Initiative. The phenomenon ranges from an unclear definition of an organization-wide strategy and the lack of […]

Insight

7 Upcoming Technological Innovations in Energy Distribution

An important challenge facing Energy Distribution companies will be adapting their business model to new technologies and innovation trends. In this context, adapting to the clients needs and improving operational efficiency will be key. To help you accomplish this, we have gathered the 7 most relevant upcoming technological innovations on Energy Distribution. Learn more

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Technological Trends for Industry 4.0

Industry 4.0 promises the industry attractive opportunities to use new capabilities for networking, information transparency, technical assistance and decentralized decisions. It should not, however, be an end in itself for the companies. Instead, it must be closely tied to clear economic objectives and potential. Industry 4.0 offers industrial companies the opportunity to increase efficiency, boost […]

Insight

Humanizing Business Transformation

Today, business survival is increasingly dependent on an ability to evolve, adjust and transform. Constant, dynamic forces—economic, competitive, regulatory, consumer driven and digital—are only increasing and accelerating. In some cases the stakes are extreme: A recent study shows that one in three companies will delist from the exchange on which they trade in the next […]