Just one person can infect 59,000 others. COVID-19 is a crisis that has transformed our world instantly, challenging the norms of crisis management itself. From utility providers to Fortune 50 retailers, most organizations have designed their command centers to drive crisis response and business continuity in weather events or other emergencies that involve a predictable set of scenarios. The situation we face today brings health and well-being into the equation—people-related variables that quantifiable models alone cannot address.









