Explore ideas shaped by the experience of Cordence Worldwide Member Firms working across markets, industries, and complex business challenges. Together, these perspectives reflect the depth of the diversity and expertise found across our alliance.
When major American food manufacturer Kraft Foods purchased Cadbury, a British multinational confectionery company, in 2010, roughly 165 senior staff members from Cadbury left the company shortly after the deal closed. Some, like John Bradley, former Cadbury World executive, attribute the departures to Kraft’s negligence for Cadbury’s strong brand heritage. “Kraft [seemed] not to care […]
For almost all companies, digital transformation is a top priority on the CFO agenda. In addition, more than 70 percent of all those responsible for finance complain that reporting is too costly. The same target group sees the introduction of modern online dashboards as one of the central efficiency levers (85 percent); but also admits […]
Wield your culture to prepare for the extraordinary. Today’s market landscape requires continuous change and an eye on generating value that simultaneously meets customer, workforce, and operational needs. In this climate, organizations must cast aside fixed mindsets that consider transformation as an event. Instead, the path forward is a journey of perpetual improvement. The functional […]
A targeted rate of sustainability does not have to happen at the expense of profits, writes Mads Sig Møller, Lead Consultant at Valcon. Your customers demand it, your employees want it, and society needs it. Sustainability is on the agenda of most business leaders in 2020, along with Corona and digitalisation. And as an advisor to […]
One of the eight central fields of action of the #CFO agenda is the comprehensive reshaping of #collaboration. The design of #performancedialogues tailored to the individual needs supports this idea and helps to steer the operative #business more sustainably and unerringly. Our colleagues @Dr. Daniel Reuschenbach and @Stefan Tobias show you how to make meetings […]
The most important KPI should be employee satisfaction It is a common misconception that the most important KPI in a business is customer satisfaction. I am sure a lot of managers will fall out of their seats when reading that sentence. But I am serious. What I mean is: Customer satisfaction is important. But it […]
A hypothesis-driven culture fuels continuous transformation. As consumers and business leaders, we’re dazzled by companies that anticipate customer needs, reimagine operations, and profit from a suite of high-margin products and services. What’s the secret to their breakthrough success? The conventional wisdom points to agile transformation. For a more agile, adaptive future to be attainable, life […]
The work in service organisations has become increasingly invisible in recent years. You used to be able to see the physical cases. They piled up on desks or bookshelves and the orange-yellow mailboxes with letters in the corner of the room. This is no longer the case. The cases have gone digital, which is a […]
Office-based employees are working from home. In-person services are becoming digital. Whole industries are transforming to serve customers via new distribution channels, and companies hiring new talent or shifting current employees into different roles are faced with another new normal: virtual onboarding. As people navigate this whiplash pace of change, shifting strategies, and virtual ways of […]
The Client was a leading bulk-chemicals manufacturer with a large customer base comprising both, large and SME customers, being serviced directly as well as through a distribution network. Though the Client was a marker leader, it was cognizant of the evolving nature of customer expectations and intensifying competition – and hence wanted to be a […]
The pace of change is remarkable across the core value chain – generation, transmission, distribution, storage and consumption. Markets are struggling to adapt to these changes. Utilities are not ready for the transformation. A recent PwC survey shows that 82% of utility executives believe their company is not ready for transformation. Worse still PwC say […]
Valcon has worked with our partners in the Cordence Worldwide to offer you some of the key trends in the mobility sector, now and in the future. And not surprisingly, COVID-19 plays a central role in these trends. Overall Mobility is Reducing Everywhere The world of mobility underwent a revolution when the COVID-19 pandemic hit […]