Across industries, businesses are weathering a perfect storm: Organizations must adapt to the accelerated rate of technology-driven change while applying these technologies to create experiences that make customers feel valued, cared for, and understood. In response to a growing set of market pressures, business leaders tell us that they are most focused on transforming their data and technology (53 percent) and customer experience (50 percent) capabilities.1 And with the right skills, these challenges aren’t insurmountable. In our research, 72 percent of business leaders say that “knowledge/skills” is a top factor impacting their preparedness to address strategic priorities.2 In other words, the organizations that reskill their people will best adapt and respond to the demands of transformation. An intentional focus on Inclusion and Diversity (I&D) can help HR leaders create a “just-in-time” reskilling climate within the organization—one that can equip employees to keep up with the pace of change. I&D comprises the methods and strategies to cultivate an inclusive and diverse workplace that better positions companies for competitive differentiation and future performance.
