North Highland
North Highland is a leading change and transformation consulting firm, recognized for its deep expertise and collaborative, action-oriented approach. Invested in our client’s success and powered by the belief that everything begins and ends with people, we bring together the brightest minds to create positive change and transform businesses through customer, workforce and operational lenses.
Capabilities
- Customer Experience, Marketing & Sales
- Digital Transformation, Data & AI
- Operations & Supply Chain
- Organization, Leadership & Change
- Transformation Execution / PMO / Strategic Implementation
Offices
- HQ 3333 Piedmont Rd NE suite 1000, Atlanta, GA 30305, USA
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Warren, NJ, US
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Bellevue, WA, US
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Charlotte, NC, US
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Dallas, TX, US
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Denver, CO, US
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Brentwood, TN, US
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New York, NY, US
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Orlando, FL, US
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Philadelphia, PA, US
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Portland, OR, US
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St. Louis, MO, US
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Tallahassee, FL, US
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Quito, Ecuador
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London, United Kingdom
Insights From North Highland
Managed Services Pods Are A Slam Dunk
So, whatâs getting in the way? For starters, transformation has moved from periodic to perpetual. This reality calls for next-level agility, powered by the workforce and capabilities that can keep pace with change. Indeed, 92 percent of business leaders agree that they need contractors that can adapt more quickly to their changing needs. Further, 91 […]
Helping a Leading Hospitality Company Operationalize External Events Data
Global hospitality companies capture a wealth of information with every reservation: the rate, room type, reservation type, number of beds, and much more. They can also obtain information about their competitors’ performance through established data providers, like Smith Travel Research or TravelClick. Capitalizing on these data elements has become a standard practice for most hoteliers. […]
State-of-the-Art E-Commerce Facility Saves Big with Engineered Labor Standards
Our consultants helped a Fortune 200 retailer build a world-class labor management program with cutting-edge performance technology to support the company’s highly automated e-commerce distribution center (DC). The result? An average monthly labor efficiency improvement of over 31 percent, translating into labor budget savings of over $1.5 million within the first year of the program. […]
Looking To Level Up With SAAS?
The technology landscape is changing at a whirlwind pace: Look no further than the surge in Software as a Service (SaaS) adoption. As a result, the lines between business and technology responsibilities, capabilities, and processes are increasingly blurred. And operating models must keep up. A strong operating model, grounded in a cross-functional partnership between business […]
Taking The Digital Journey To Meet Clients and Advisors Where They Are
In response to the growing demand from clients and advisors for all things digital, a top global investment banking firm engaged North Highland to support its multi-year journey to evolve and integrate digital touchpoints and channels. Through this partnership, the bank improved operational efficiencies and attracted the next generation of clients with flexible options for […]
Looking for Relentless Improvement? Start with the Business Analyst
In the past, organisations have relied on several bread-and-butter measures to evaluate project success, including cost, quality, time, and scope. For market leaders, a different metric tops the list: Customer satisfaction. In the most successful organisations, customer needs are a North Star that guides ongoing improvement. To unlock the potential of a customer-first future, many […]
The Danger of Disregarding Your Workforce in M&A
When major American food manufacturer Kraft Foods purchased Cadbury, a British multinational confectionery company, in 2010, roughly 165 senior staff members from Cadbury left the company shortly after the deal closed. Some, like John Bradley, former Cadbury World executive, attribute the departures to Kraft’s negligence for Cadbury’s strong brand heritage. “Kraft [seemed] not to care […]
From Analog to Always-on in Life Sciences
A hypothesis-driven culture fuels continuous transformation. As consumers and business leaders, we’re dazzled by companies that anticipate customer needs, reimagine operations, and profit from a suite of high-margin products and services. What’s the secret to their breakthrough success? The conventional wisdom points to agile transformation. For a more agile, adaptive future to be attainable, life […]
Onboarding in A Virtual World: Shifting from Required Forms to Remote Working Sessions (Part One)
Office-based employees are working from home. In-person services are becoming digital. Whole industries are transforming to serve customers via new distribution channels, and companies hiring new talent or shifting current employees into different roles are faced with another new normal: virtual onboarding. As people navigate this whiplash pace of change, shifting strategies, and virtual ways of […]
Q+A with the North Highland London BAME Community
Last month, North Highland’s Black African and Minority Ethnic (BAME) network in the London office hosted a discussion event titled ‘Let’s Talk About Racism’. The event highlighted the importance of talking about racism in the workplace, manifestations of racism, overcoming individual biases, how individuals can get to enact change and more. Following the event, we […]
Setting the Stage for Operating Model Transformation
We have observed that many organizations experience significant challenges when they set out to adopt new operating models and the supporting ways of working. Some are simply going through the motions and fail to truly organize for value and continuous improvement. Still, others believe that transformation hinges on implementing or adopting a scaling framework rather […]
How Much Change is Too Much Change?
“How much change is too much change?” is one of the most challenging questions an organisation will confront. For business leaders charged with a set of strategic priorities, successfully activating the necessary change is the make-or-break factor for success. To maximise the value of change and transformation, we must make sure that we […]