Explore ideas shaped by the experience of Cordence Worldwide Member Firms working across markets, industries, and complex business challenges. Together, these perspectives reflect the depth of the diversity and expertise found across our alliance.
One of the eight central fields of action of the #CFO agenda is the comprehensive reshaping of #collaboration. The design of #performancedialogues tailored to the individual needs supports this idea and helps to steer the operative #business more sustainably and unerringly. Our colleagues @Dr. Daniel Reuschenbach and @Stefan Tobias show you how to make meetings […]
The most important KPI should be employee satisfaction It is a common misconception that the most important KPI in a business is customer satisfaction. I am sure a lot of managers will fall out of their seats when reading that sentence. But I am serious. What I mean is: Customer satisfaction is important. But it […]
A hypothesis-driven culture fuels continuous transformation. As consumers and business leaders, we’re dazzled by companies that anticipate customer needs, reimagine operations, and profit from a suite of high-margin products and services. What’s the secret to their breakthrough success? The conventional wisdom points to agile transformation. For a more agile, adaptive future to be attainable, life […]
The work in service organisations has become increasingly invisible in recent years. You used to be able to see the physical cases. They piled up on desks or bookshelves and the orange-yellow mailboxes with letters in the corner of the room. This is no longer the case. The cases have gone digital, which is a […]
Office-based employees are working from home. In-person services are becoming digital. Whole industries are transforming to serve customers via new distribution channels, and companies hiring new talent or shifting current employees into different roles are faced with another new normal: virtual onboarding. As people navigate this whiplash pace of change, shifting strategies, and virtual ways of […]
The Client was a leading bulk-chemicals manufacturer with a large customer base comprising both, large and SME customers, being serviced directly as well as through a distribution network. Though the Client was a marker leader, it was cognizant of the evolving nature of customer expectations and intensifying competition – and hence wanted to be a […]
The pace of change is remarkable across the core value chain – generation, transmission, distribution, storage and consumption. Markets are struggling to adapt to these changes. Utilities are not ready for the transformation. A recent PwC survey shows that 82% of utility executives believe their company is not ready for transformation. Worse still PwC say […]
The COVID-19 crisis is catapulting the digital transformation in many companies from an imperative of going digital NOW. The ambition with digital transformations is often to achieve a more robust and sustainable market position – even in times of potential crisis. Especially artificial intelligence (AI) and machine learning (ML) are some of the mature technologies […]
The pandemic has pushed several major corporations to test their feet on implementing a work-from-home (WFH) model. Many companies were even aiming to promote an entirely remote working model, with no physical offices. WFH is being spoken of as the future of the workplace. However, in just a few months, many companies seem to be […]
Asset managers were already facing strong pressure to digitise their operations and client services, and the advent of Covid-19 has only seen this become more important. A recent poll found that over half of such firms expect their digital budgets to increase next year, while none of the respondents consider themselves as “just living with […]
Last month, North Highland’s Black African and Minority Ethnic (BAME) network in the London office hosted a discussion event titled ‘Let’s Talk About Racism’. The event highlighted the importance of talking about racism in the workplace, manifestations of racism, overcoming individual biases, how individuals can get to enact change and more. Following the event, we […]
“How much change is too much change?” is one of the most challenging questions an organisation will confront. For business leaders charged with a set of strategic priorities, successfully activating the necessary change is the make-or-break factor for success. To maximise the value of change and transformation, we must make sure that we […]