Looking for Relentless Improvement? Start with the Business Analyst
In the past, organisations have relied on several bread-and-butter measures to evaluate project success, including cost, quality, time, and scope.
For market leaders, a different metric tops the list: Customer satisfaction. In the most successful organisations, customer needs are a North Star that guides ongoing improvement. To unlock the potential of a customer-first future, many companies have reimagined their operating models to support shorter value streams, Agile practices, and DevOps frameworks. The goal? Driving continuous transformation for always-changing customer needs. In support of new operating models, Business Analysts (BAs) must, too, step out of their comfort zone and help pioneer the path forward. They need to double-down on a customer focus and provide greater value faster than ever before. Learn moreRelated Insights
Cordence Automotive Summit
It’s a wrap! The Cordence team just concluded the Automotive Summit in Barcelona on November 12–13, hosted by RocaSalvatella. We brought together experts from Horváth, EloGroup, Oresys, RocaSalvatella, and Avalon Consulting to dive into the hottest topics shaping our industry: implementing AI, competition from China, and navigating digital transformation in the automotive sector. Together, we […]
COP30
Moments like COP30 remind us of the true power of global collaboration. With Thomas Klen from EloGroup on home ground in Brazil and PEMANDU Associates contributing through Malaysia’s pavilion, our partners are showing how a connected network can bridge regions and perspectives to advance meaningful conversations on sustainability. We’re proud to see this spirit of […]
Cordence Energy Transition Summit
Back from the Cordence Energy Transition Summit in Seoul — an inspiring and energizing experience! A big THANK YOU to our wonderful hosts in Korea, especially Youngsang Kwon and the Key To Way team, for their warm hospitality, flawless coordination, and deep engagement throughout the summit. Over two dynamic days, we explored five key deep […]
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Managed Services Pods Are A Slam Dunk
So, whatâs getting in the way? For starters, transformation has moved from periodic to perpetual. This reality calls for next-level agility, powered by the workforce and capabilities that can keep pace with change. Indeed, 92 percent of business leaders agree that they need contractors that can adapt more quickly to their changing needs. Further, 91 […]
Helping a Leading Hospitality Company Operationalize External Events Data
Global hospitality companies capture a wealth of information with every reservation: the rate, room type, reservation type, number of beds, and much more. They can also obtain information about their competitors’ performance through established data providers, like Smith Travel Research or TravelClick. Capitalizing on these data elements has become a standard practice for most hoteliers. […]
State-of-the-Art E-Commerce Facility Saves Big with Engineered Labor Standards
Our consultants helped a Fortune 200 retailer build a world-class labor management program with cutting-edge performance technology to support the company’s highly automated e-commerce distribution center (DC). The result? An average monthly labor efficiency improvement of over 31 percent, translating into labor budget savings of over $1.5 million within the first year of the program. […]