Driving Experience with Insights: Questioning the Way to a Customer-Centric, Data-Driven Culture
Without a data-driven culture in place, organizations will inherently struggle to connect with customers in ways that turn them into dedicated long-term purchasers and company loyalists. For organizational leaders to begin shifting employees’ ways of working toward a customer-centric data-driven culture, they must move from single-angle views of customers to a contextualized understanding centered on customers’ purchasing and interaction history, their next purchase and interaction, and what needs they wish an organization could meet. Businesses must understand this at an individual customer level and also broadly across their customer base.
Related Insights
Asset management in public transport: How do you realize value with predictive strategies?
Introduction Implementing, structuring, and managing data for automation / infrastructure can be a challenge. Despite the challenge, many organisations want to transform their traditional infrastructure organisation into a data-driven organisation. They do so because of an ambition to progress from planned to predictive maintenance, to take advantage of new technologies, such as drones and sensors, […]
An International Perspective On The Future of Mobility
Valcon has worked with our partners in the Cordence Worldwide to offer you some of the key trends in the mobility sector, now and in the future. And not surprisingly, COVID-19 plays a central role in these trends. Overall Mobility is Reducing Everywhere The world of mobility underwent a revolution when the COVID-19 pandemic hit […]
Impacts of Reduced Ridership and Covid-19 on Asset Management
The global impact of the corona virus on transportation systems has resulted in reduced ridership and massive revenue losses since March of this year. In Madrid, Spain, for example, public transport usage was 67% lower on March 19 (with corona) than January 15 (pre-corona). The same applies to for example Paris, France (-55%) and Seattle, […]
More by North Highland
Managed Services Pods Are A Slam Dunk
So, whatâs getting in the way? For starters, transformation has moved from periodic to perpetual. This reality calls for next-level agility, powered by the workforce and capabilities that can keep pace with change. Indeed, 92 percent of business leaders agree that they need contractors that can adapt more quickly to their changing needs. Further, 91 […]
Helping a Leading Hospitality Company Operationalize External Events Data
Global hospitality companies capture a wealth of information with every reservation: the rate, room type, reservation type, number of beds, and much more. They can also obtain information about their competitors’ performance through established data providers, like Smith Travel Research or TravelClick. Capitalizing on these data elements has become a standard practice for most hoteliers. […]
State-of-the-Art E-Commerce Facility Saves Big with Engineered Labor Standards
Our consultants helped a Fortune 200 retailer build a world-class labor management program with cutting-edge performance technology to support the company’s highly automated e-commerce distribution center (DC). The result? An average monthly labor efficiency improvement of over 31 percent, translating into labor budget savings of over $1.5 million within the first year of the program. […]